Mobile App Help
Your complete guide to using the ScheduleRX mobile app for iOS and Android. Learn how to view schedules, clock in and out, request shift swaps, and manage time off requests.
Quick Navigation
Getting Started
Navigation Tabs
The app has 5 main sections accessible from the bottom navigation bar:
View and manage your shifts
Set your weekly availability preferences
Home screen with current shift status
Request and manage time off
Settings and account management
Viewing Your Schedule
Schedule Views
Weekly View
See your entire week at a glance with all shifts displayed
Daily View
Focus on a single day - swipe left/right to navigate between days
Shift Information
Tap any shift to see detailed information:
- Shift date and time
- Location (if multiple locations)
- Shift status (Not Started, Started, Completed)
- Manager notes (if any)
Navigation Tips
- Pull down to refresh and sync latest changes
- Tap "Today" button to jump to current week
- Use arrow buttons to navigate between weeks
- Long-press shifts for quick actions
Clock In & Out
When You Can Clock In
30 minutes before your shift starts, the clock-in button will become available.
Ways to Clock In
From Dashboard
Your upcoming shifts show a "Clock In" button when available
From Schedule
Tap on your shift, then use the "Clock In" button in the detail modal
From Notifications
Use push notifications or emails with direct clock-in links
Location Verification
GPS Verification
If enabled by your manager, you'll need to be at the pharmacy location to clock in.
Tip: Make sure location services are enabled for the ScheduleRX app.
Break Management
Starting a Break
Tap "Start Break" and select type (Regular, Lunch, Emergency, Unpaid)
Ending a Break
Tap "End Break" when ready to return to work
Shift Swaps
Requesting a Shift Swap
- Go to your Schedule tab
- Long-press the shift you want to swap
- Select "Request Swap" from the menu
- Choose a colleague from the searchable list
- Optionally select a specific shift you want in return
- Add a message explaining your request
- Tap "Send Request"
Approval Process
- You request a swap with a colleague
- Your colleague accepts the swap
- A manager reviews and approves the swap
- The schedule is updated automatically
Time Off Requests
Creating a Time Off Request
- Go to the Time Off tab
- Tap the plus (+) button
- Select your start date and end date
- Choose the request type (Vacation, Sick Leave, Personal, etc.)
- Add notes explaining your request
- Tap "Submit Request"
Request Status
🟡 Pending
Waiting for manager review
🟢 Approved
Your time off has been approved
🔴 Denied
Request was not approved
Troubleshooting
Can't Clock In
- • Check you're within 30 minutes of shift start
- • Enable location services if GPS verification is required
- • Pull down to refresh the app
- • Ensure stable internet connection
Schedule Not Updating
- • Pull down to refresh any screen
- • Check internet connection
- • Close and reopen the app
- • Update to latest app version
Missing Notifications
- • Check notification permissions in phone settings
- • Enable push notifications for ScheduleRX
- • Check Profile tab notification preferences
- • Disable "Do Not Disturb" mode
Need More Help?
If you need additional assistance with the ScheduleRX mobile app, contact your pharmacy manager or our support team.